Can I place an order by e-mail, fax or telephone?

There are three ways to buy a product with us.

The first is through our e-shop. Online order.

First you need to select the items you want to buy. Choose the size and color of the selected items and then click on the “Add to shopping cart” button to add them to your virtual cart.

Use the shopping cart initially to gather items you would like to order or remember.

Click the “Shopping Cart” button whenever you want to view your selection or edit your selected items.

Once your selection is final, click the “Checkout” button to begin the ordering process.

It is up to you whether you wish to register as a customer (see “What benefits do I get from registering?”) or complete the ordering process without registering.

Now follow the instructions and select your invoice and delivery address, as well as your preferred shipping and payment methods.

We will once again display an overview of your order before you complete the order. You can correct any errors before final placement of the order.

Commit to the order by clicking the “Buy” button. Κάνοντας κλικ στο κουμπί, υποβάλλετε ένα δεσμευτικό αίτημα για τη σύναψη σύμβασης αγοράς, το οποίο θα ελέγξουμε και θα αποδεχτούμε.

The second one is through Call Ordering.

You can place your order by calling our call center : 22240 23520

Monday – Friday 09:00 – 18:00 / Saturday 09:30 – 15:00

The third way is by visiting our physical store in Karistos Evia, 96, Sachtouri Street, P.O 34001.

You can place your order by calling our call center : + 30 22240 23520 

Monday – Friday 09:00 – 18:00 / Saturday 09:30 – 15:00

Can I place an order by e-mail, fax or telephone?

Unfortunately, orders via email or fax cannot be accepted. We can accept orders by email and phone but you will be asked for shipping details and the desired method of payment.

The recommended method of ordering is via the process set out in the e-shop. Obviously, orders can also be placed from our physical store in Karistos, Evia.

I am a new customer. How do I place an order?

There are three ways to buy a product with us.

The first is through our e-shop. Online order.

First you need to select the items you want to buy. Choose the size and color of the selected items and then click on the “Add to shopping cart” button to add them to your virtual cart.

Use the shopping cart initially to gather items you would like to order or remember.

Click the “Shopping Cart” button whenever you want to view your selection or edit your selected items.

Once your selection is final, click the “Checkout” button to begin the ordering process.

It is up to you whether you wish to register as a customer (see “What benefits do I get from registering?”) or complete the ordering process without registering.

Now follow the instructions and select your invoice and delivery address, as well as your preferred shipping and payment methods.

We will once again display an overview of your order before you complete the order. You can correct any errors before final placement of the order.

Commit to the order by clicking the “Buy” button. Κάνοντας κλικ στο κουμπί, υποβάλλετε ένα δεσμευτικό αίτημα για τη σύναψη σύμβασης αγοράς, το οποίο θα ελέγξουμε και θα αποδεχτούμε.

The second one is through Call Ordering.

You can place your order by calling our call center : 22240 23520

Monday – Friday 09:00 – 18:00 / Saturday 09:30 – 15:00

The third way is by visiting our physical store in Karistos Evia, 96, Sachtouri Street, P.O 34001.

You can place your order by calling our call center : + 30 22240 23520 

Monday – Friday 09:00 – 18:00 / Saturday 09:30 – 15:00

I don’t have a credit card. Can I buy?

In smartshoes.gr you can buy our products having the option to pay in three (3) different ways:

1. Payment method.

When the employee of the courier company, Geniki Tachydromiki, SPEEDEX or ACS (Cyprus), comes to your place to deliver the parcel, you pay in cash the value of your order.

The cost for the cash on delivery service is two (2) euros

2. Payment by PayPal. Payment by PayPal is made under the strict transaction conditions imposed by PayPal.

3. Payment by deposit to a bank account.

You can transfer the amount due, to one of the following bank accounts:

– National Bank:

– Alpha Bank:

– Piraeus Bank.

For orders paid by bank transfer please send us the proof of payment by e-mail to [email protected]. As a reason on the deposit slip please write your order number. The reservation of the products is defined in 2 days from the day of the order and is cancelled in case of non-payment of the order amount in the specified period.

I am looking for a particular product. What is the quickest way to find it?

The Smart Shoes Online Shop search feature will help you find the shoes you dream of even faster! Simply enter your search term, the product category, the article number or the article name into the search field and then confirm your search query.

Alternatively, you can filter the results on each product overview page according to criteria such as colour or material, and in this way get closer to your personal dream style.

Do I need to become a member before I can buy?

No, it is not necessary.

But the process is very quick and simple. After you enter a product into the cart and choose to continue to checkout, the system will automatically guide you to sign up as a new member. The information you need to enter when you register is only used to ensure that we can contact you to send your order.

Your personal data are collected by us exclusively and only in the context of conducting transactions with smartshoes.gr and our communication with you, to complete your orders and facilitate deliveries.

All your personal data, which are collected through the special online form of smartshoes.gr, are absolutely necessary for the performance of the above services and your registration indicates your full consent. You have the possibility, at any time, to access your data. You can also at any time request the immediate deletion of your data.

You are also entitled to exercise at any time all your rights under articles 11-13 of Law no. 2472/1997. In any case, however, your data are kept by our company only for as long as you are a registered user of smartshoes.gr. Your personal data are not communicated to any third party and are managed exclusively by us.

Can I come to your physical store to pick up my order and shop?

Of course you can! Our store is located in Karistos Evia, at 96 Sachtouri Street. For pick-up times and opening hours please contact us.

Monday – Friday 09:00 – 18:00 / Saturday 09:30 – 15:00

What happens after I have completed my order?

You will automatically receive e-mail confirmation once you have completed your order. It contains all the details of your order. What’s more, you can go to “My account” > “My orders” at any time to track your order status.

This feature is only available to registered customers. We will send you e-mail confirmation as soon as we have shipped your products from our warehouse.

Can I cancel my order?

You can contact our Customer Service to request order cancellation as long as you have not received an e-mail with confirmation of shipping.

But if the process has progressed too far, you have a 14-day statutory cancellation right after receiving the products. Simply return the products to us if you wish to make use of this right.

Can I cancel the purchase contract? For how long can I cancel?

p>You can remove products from your shopping cart at any time, as long as you have not already sent the order. Simply click on “Shopping Cart” and remove the products you no longer want.

When will products that are out of stock be available again?

You can choose the number you are interested in and you will be notified by email as soon as the stock is available again.

Where can I find the language settings?

You will find the language settings in the navigation menu Here you can switch between the available languages (Greek and English). If you are using a mobile phone, you will find the language settings in the online store menu.

What shipping methods does the online store smartshoes.gr offer?

Smartshoes.gr distributes its products as parcels, which it entrusts to its partners – the courier company Geniki Tafydromiki, Speedex, ACS and Hellenic Post.

In most cases you will receive the shipment within four and five working days.

Can I change the product I received?

You can change the product you received for a different size, color or design within 30 days of receiving your original order, with our partner courier company.

For orders within Greece, the first change is made without any charge. Any other change other than the first will be charged the customer’s return costs. For Cyprus orders &; For Cyprus and abroad the shipping costs are borne by the customer.

A prerequisite for the return of the product is that it must be in its original condition, i.e. it must not be used or have internal and external damage, and it must be in its original packaging (inside its box and in the carrier bag) with its proof of purchase or with any other kind of form.

I sent back a product. When will I get a refund?

We will immediately refund the purchase price upon receipt of your returns if our check is positive. We will refund the amount using the same payment method you chose to pay for your order.

This means that: Your payment will be processed using the same method you used for your payment: You will receive the amount credited to the bank account from which you transferred the money if you paid in advance.

If you chose to pay in advance, we will deduct the value of the items you returned from the invoice amount. You then pay the invoice, minus the value of the items you returned. The amount will be credited to your bank account if you have already paid the invoice.

We will arrange for the amount to be credited to your credit card account if you paid by credit card. Please note that you will not see this credited amount until you receive your next credit card bill, even though the amount has already been transferred.

We have no influence on the accounting cycles of your credit card statement (we ask you to contact your bank on this matter).

Where is my order at the moment?

If you are a registered user, you can track the current shipping status of your order in “My account”/”My orders”.

Please note that tracking shipping does not show your package immediately after you receive your order.

I received a damaged or defective product. What can I do?

We test and examine our products thoroughly. However, there may be individual cases where we do not meet the usual quality standards.

Please contact our customer service department by e-mail or telephone. E-mail: [email protected] ; or by phone at0030 22240 23520 and we will inform you on the process required.

Will I receive notification as soon as you receive articles that I return?

You will receive an e-mail from us confirming receipt as soon as the products you send back have arrived and are entered in our system.

How much are the transport costs?

At smartshoes.gr, the shipping costs for the delivery of your products are Free for orders of 49 € and above. For orders under 50 €, the shipping cost it is 3€.

How will I know if the product I see exists?

The period of time for which the products are posted indicates their availability in our online store.

However, smartshoes.gr is constantly updated with new arrivals and unique designs. You’re sure to find what you’re looking for here.

Can I pay cash on delivery?

Yes! You are more than welcome to pay your order by cash on delivery.

I have a question – who can I contact?

You can contact our Customer Service by phone or email from 10 am to 9 pm from Monday to Friday. Call +30-22240 23520 if you need telephone support.

Use the contact form template to send a message to our Customer Service team, to which we will respond as soon as possible.