PERSONAL DATA PROTECTION POLICY

Last update: 05.07.2022

 

SMARTSHOES (hereinafter referred to as the “Company”) attaches great importance and respect to the protection of the personal data of our customers. This Privacy Policy (hereinafter “Policy”) concerns the conditions of collection, storage and use of personal data by our Company, located in Karystos, Evia, at 96 Sahtouri Street, P.O. Box 34001, tel. 22240 23520 and e-mail address [email protected].

 

About us

Our company is a Greek company and its object is the selling of footwear and accessories for kids, woman and men.

This Privacy Policy applies to the Company and the personal data that the Company holds about individuals. Information about companies and other entities is not included in the purpose of this Policy.

The Company is responsible for the website www.smartshoes.gr, which is the Company’s website and our Online Shop. The personal data that you provide to us when you register or visit our website or our Online Shop are subject to processing and will be kept on file under the responsibility of our Company. In addition, any other personal data you provide us with are also subject to processing and will be kept on file under the responsibility of our Company.

This Policy and its Terms and Conditions may be updated from time to time and, therefore, you should regularly update its contents and check it for any changes.

1.DEFINITION OF PERSONAL DATA

The term “personal data”, as used in this Policy, refers to information of the data subjects, i.e. natural persons, either individuals or professionals, such as name, postal address, e-mail address, contact telephone number, etc., which can be used to identify a customer or visitor to the website (site).

 

2. DEFINITION OF PROCESSING OF PERSONAL DATA

Processing of Personal Data is the collection, recording, organization, storage, adaptation, modification, alteration, retrieval, search for information, use, transmission to third parties, dissemination, association, combination, restriction, deletion and destruction of Personal Data of natural persons.

3. METHOD OF COLLECTION OF PERSONAL DATA

We collect information about you in the following circumstances, among others:

Α. When you contact us directly, through our call centre to request information about our products or when you visit our Website and our Online Shop and in order to a) register as a member of SMARTSHOES and open an Account in order to purchase products from it, b) purchase products as a visitor to our website and c) subscribe to our newsletter (for sending informative/advertising material).

Β. If you purchase a product directly from us through our sales representatives who will contact you by phone or visit our store.

C. If you respond to our actions for the purpose of direct marketing, e.g. by completing a reply card or entering your data online on our website.

D. If your personal data is transferred to us by other third parties.

Ε. Occasionally, by third parties who may lawfully pass on information about you to us or whose records we may lawfully access.

F. If you provide personal data on behalf of a third party, you should ensure that such third party has prior knowledge of this Policy.

Ζ. If you are under 16 years of age, you must not provide us with any information about you unless you have the consent of the person exercising parental responsibility.

H. Please help us keep your information up to date by informing us of any changes to your personal data.

 

4. WHAT PERSONAL DATA WE COLLECT FROM YOU

The following categories of data about you may be collected and further processed through the various services and means of communication described in this Policy:

Α. Contact Data ► e.g. name, full name, telephone numbers, fax number, e-mail address, billing address for ordering and shipping of products, date of birth, gender, e-mail address, login password, postal code, etc.

Β. Use of Website & Communications ► how you use our website and whether you open or forward our communications.

C. Sales and Service Information ► information regarding purchases, customer identity, support and repair services for our products, including complaints and claims.

In particular, no personal information about you is requested by Smartshoes.gr when you browse our website and our Online Store.

We collect the above-mentioned necessary data from you, which you voluntarily provide to us.

 

5. PROCESSING OF PERSONAL DATA

We do not make decisions, nor do we engage in profiling, based on automated processing of your data.

 

6. LAWFUL BASIS FOR THE PROCESSING OF PERSONAL DATA

For your data related to your actions as described above, the lawfulness of their processing is therefore based on your consent.

 

7. PURPOSE OF THE PROCESSING OF PERSONAL DATA

The personal data that you declare anywhere on the pages and services of the Smartshoes.gr website are intended solely for purposes related to your transactions with us, communication with you.

Smartshoes.gr operates in accordance with current Greek and EU legislation and keeps your personal data safe.

In summary, we only ask for as much information as we need in order for you to enjoy a unique shopping experience: consistent delivery of the products you ordered, secure payment of your order and service based on your needs.

We therefore collect your information for customer support and sales purposes.

In particular, we collect your information for the purpose of registering you as a member of Smartshoes.gr, purchasing products from our Online Store either as a member or as a visitor, and subscribing you to our newsletter.

 

8. NEWSLETTER

By subscribing to our website’s newsletter, you provide us with your consent to send you our newsletter and offers.

When collecting your personal data, we will always inform you which data is necessary in relation to a specific service.

We will use your personal data, preferences and transaction details to inform you by email, internet, telephone and/or social media about relevant products and services, including personalized offers, discounts etc. Of course you have the option to withdraw this consent at any time.

9. DATA RECIPIENTS

Recipients of the Data are the absolutely necessary personnel of the Company, who are bound by confidentiality. We may share or disclose your data when you have expressly requested it or when required by law.

10. PROCESSORS

Processors have agreed and engaged with the Company:

• To maintain confidentiality,
• To maintain confidentiality and confidentiality: to keep confidentiality, not to send Data to third parties without the Company’s permission,
• To take appropriate security measures,
• To comply with the legal framework for the protection of personal data and in particular the GDPR Regulation.

IN ORDER TO COMPLY WITH THE GENERAL DATA PROTECTION REGULATION, THE GENERAL DATA PROTECTION REGULATION, IN ACCORDANCE WITH THE PROVISIONS OF THE GENERAL DATA PROTECTION REGULATION, THE GENERAL DATA PROTECTION REGULATION AND THE GENERAL DATA PROTECTION REGULATION, IN PARTICULAR THE GENERAL DATA PROTECTION REGULATION.

11.ΑΠΟΣΤΟΛΗ ΣΤΟ ΕΞΩΤΕΡΙΚΟ

We do not send your Data outside the European Union (EU). Your Personal Data is stored and processed only within the EU.

12. TIME OF PROCESSING AND STORAGE OF DATA – TIME OF DELETION

The data provided by you will be held/stored/processed by us only for as long as necessary to fulfil the purpose for which you have provided us with your data and in compliance with the applicable legal provisions and the applicable legal framework. Where processing is carried out on the basis of a contract, your personal data is stored for as long as necessary for the performance of the contract and for the establishment, exercise and/or support of legal claims based on the contract.

In particular, your data are kept from the receipt of the relevant consent, which is calculated from your voluntary provision of them on your part and after you have taken note of the terms of the Privacy Policy posted on the home page of our website (www.smartshoes.gr) and until you revoke it, e.g. by sending us a request to the Company’s mail.

We restrict access to your data to the persons necessary to use it for the specific purpose.

13. DATA SECURITY

We are committed to safeguarding your Personal Data. We have taken appropriate organizational and technical measures, while making every effort to ensure the security and protection of your data from any form of accidental or unlawful processing.

These measures are reviewed and modified when necessary.

The processing of your Data in any way is only permitted to persons authorised by us, our employees and associates exclusively for the aforementioned purposes.

14. TRANSFER AND STORAGE OF PERSONAL DATA

All necessary measures have been taken in our system to ensure the security of your transactions. Smartshoes.gr for the best security of its customers does not store and does not control card data. Payments by Credit, Debit or Prepaid card (Visa, MasterCard, etc.) are made through the ePOS PayCenter service of Piraeus Bank. The charge to your card is made by entering your order in our online store.

15. YOUR RIGHTS AS A DATA SUBJECT

Α. You have the right to access your personal data.

This means that you have the right to be informed by us if we process your data. If we process any data we hold about you, you can ask to be informed about the purpose of the processing, the type of data we hold about you, who we give it to, how long we store it for, whether automated decision-making takes place, and your other rights, such as rectification, erasure, restriction of processing and lodging a complaint with the Data Protection Authority.

Β. You have the right to correct inaccurate personal data.

If you find that there is an error in any personal data held about you, you may submit a request to us to correct it.

C. You have the right to erasure/right to be forgotten.

You can ask us to erase your data if it is no longer necessary for the processing purposes listed above or you wish to withdraw your consent where this is the only lawful basis.

D. You have the right to portability of your data.

You may request to receive the data you have provided in a readable format or request us to transfer it to another controller.

Ε. You have the right to restrict processing.

You can ask us to restrict the processing of your data for as long as your objections to the processing are pending.

F. You have the right to object to the processing of your data.

You may object to the processing of your data or withdraw your consent and we will stop processing your data unless there are other compelling and legitimate reasons that override your right.

16. HOW TO EXERCISE YOUR RIGHTS

For the above purposes, any request should be addressed in writing to smartshoes.gr at [email protected], or by fax at 22240 23520.

For any questions or suggestions or statements related to these matters, please contact us using the contact form.

In the above ways you can also contact us for more information on the progress of your requests.

17. WHEN WE REQUEST

We will respond to your requests free of charge without delay, and in any case within (1) one (1) month of receiving your request. However, if your Request is complex or there are a large number of requests, we will let you know within the month if we need to obtain an extension of another (2) two months within which we will respond to you.

If your requests are manifestly unfounded or excessive in particular because of their repetitive nature, we may impose a reasonable fee, taking into account the administrative costs of providing the information or performing the requested action or refuse to follow up on the request.

18. APPLICABLE LAW

We process your Data in accordance with the General Data Protection Regulation 2016/679/EU, and in general the applicable national and European legal and regulatory framework for the protection of personal data.

19. YOUR RIGHT OF APPEAL

You have the right to lodge a complaint with the Personal Data Protection Authority (postal address 1-3 Kifissia Street, P.K. 115 23, Athens, tel. 2106475600, e-mail address [email protected]), if you consider that the processing of your Personal Data violates the applicable national and regulatory framework for the protection of personal data.

20. COOKIE POLICY

The site www.smarthsoes.gr uses cookies to provide a better and more personalized experience for its visitors, without storing any identifiable information about them. The use of cookies (Google Analytics cookies) allows us to identify and count the number of visitors and monitor the traffic of individual pages of our site in order to improve the content and adapt the site to the “habits” of visitors in their navigation. In this way, we are able to attempt an overall improvement in the way our site operates, ensuring that visitors can better navigate the site, can search and find what they need easily and can adjust their preferences for the site, where this is possible.

Cookies are small text files containing pieces of information about the user (their random unique identification number, pages visited, date and time of visit, etc.) that are stored in the user’s browser each time they visit a website. By using cookies, the site can provide the user with personalised content and browsing experience, as the site will be able to store useful information about the user’s browsing (on it), as well as read this information. Most browsers accept cookies automatically, however the user can block the creation of cookies by referring to their browser settings. Cookies are necessary in order for the user’s account to work, although they are not necessary for every use of the site: for example, simply searching and comparing products works without cookies.

More information about the general use of cookies, and the methods of blocking or limiting them, can be found at http://cookiepedia.co.uk/all-about-cookies and www.allaboutcookies.org.

21. MODIFICATION OF THIS POLICY

We will update this Policy whenever necessary. If there are significant changes to the Policy or the way we use your Personal Data, we will notify you either by posting a notice in a prominent place before the changes take effect or by any other appropriate means. We encourage you to periodically read this Policy to know how your Data is protected.

The Company is the Data Controller for the Data it processes.

Our address is: 96 Sahtouri 96, Karystos, P.O. Box 34001.

The e-mail address (email): [email protected]