Submitting complaints

Even when the best intentions are there, we know something can go wrong. If that happens, we encourage our customers to let us know about their complaints so we have the opportunity to rectify the situation and respond to any concerns as quickly as possible.

So, if for any reason you are not completely satisfied with any part of our service, or if you feel we have treated you unreasonably, or if you think you know how we can improve our service standards in any way, please let us know as soon as possible.

Your views are important to us and your feedback is essential to help us improve the products and services we offer.

If you are not satisfied with any part of our services or products, please contact us as soon as possible in the following ways:

Telephones